Protect business continuity
IT Operations and cyber security. Not two services. One team.
Unlimited Fully Managed
IT & Security
1+
attack stopped every week
CYBER SECURITY
35 min
avg. helpdesk response
IT OPERATIONS
24/7
SOC monitoring active
CYBER SECURITY
3-8 min
avg. threat remediation
CYBER SECURITY
How we deliver peace of mind
Most businesses have IT support that keeps their systems running. Cyber security is often with a different provider. Sometimes with nobody watching. That gap between IT operations and security is where the majority of successful attacks happen.
Once inside your system, attackers don’t announce themselves. They move quietly through the gaps in your defences, through an unmonitored account, an unpatched system, a phishing email that bypassed your filters, an emplyee who clicked on something they shouldn't have until they’re ready to strike. By the time most businesses find out, the damage is done.
The reality:
Over 80% of successful cyber attacks begin with a phishing email.
✓ Once inside your system, hackers don't always act immediatly.
✓ The average time to detect a breach without 24/7 monitoring is over 200 days.
✓ Smaller businesses are not less likely to be targeted. In fact, more likely, because hackers know that their defences are thinner.
Everything Your Business Needs. All in One Place.
One all-inclusive managed service covering every aspect of your IT operations and cyber security. No bolt-ons, no hidden extras, no gaps between providers.
Your environment is monitored around the clock by our 24/7 Security Operations Centre, powered by Huntress. We detect and respond to threats in real time — from ransomware and phishing to sophisticated identity attacks designed to bypass multi-factor authentication. Immutable backups, endpoint protection and our Human Firewall training programme complete a multi-layered defence that keeps your business protected continuously, not just when something goes wrong.
We design, deploy and manage the network infrastructure your business depends on. From firewalls and switches to wireless access points and server environments. Using Cisco Meraki and leading platforms, we build networks that are fast, secure and resilient, with failover capability that keeps your business running even when individual components fail. All devices are monitored, patched and updated on an ongoing basis.
Every device in your organisation - laptops, desktops, tablets and mobile phones - is managed, monitored and secured by Protozoon. We configure devices to your security policies, apply updates and patches, manage mobile devices remotely and ensure that every endpoint meets the security standard your business requires. Whether your team works from the office, from home or on the move, their devices are protected.
We manage who has access to what and make sure the right people have the right access at all times. From Microsoft 365, Google and cloud application configuration to multi-factor authentication, single sign-on and identity threat detection, we secure the identity layer that attackers most commonly target. When staff join, move roles or leave, access is updated immediately and securely.
From ordering and configuring a new device to decommissioning or reassigning one when a member of staff leaves, Protozoon manages the full lifecycle of every device in your organisation. We source hardware, deliver it pre-configured and ready to use within three working days, and handle secure disposal or transfer when devices reach end of life. No loose ends, no security gaps.
When something goes wrong, you speak to an engineer directly, by phone or email. Our average response time is 35 minutes and 75% of issues are dealt by our Phone Helpdesk support team. Whether it's a password reset, a software problem or a connectivity issue, our helpdesk is staffed by experienced engineers who know how to fix things quickly and who understand that your time matters.
360o Cyber Security
Identity access management (IAM)
Control who has access to what with least-privilege policies and multi-factor authentication, stopping credential theft and unauthorised access in its tracks.
Device management (MDM) and patching
Identity and endpoint security posture management
Most hackers don’t "break in"—they just take advantage of messy settings, bad defaults, and accounts with too much access. Security Posture Management continuously audits and enforces configurations, policies, and permissions in Microsoft 365 and endpoints, so those easy attack paths are never open in the first place. Identity and Endpoint hardening guided by experts, not guesswork.
Managed ITDR
Identity Threat Detection and Response (ITDR) Finds and stops identity-based threats in Microsoft 365 and Google Workspace—because identity is the new endpoint, and attackers know it. Managed ITDR is designed to detect, respond to, and resolve critical identity-based threats like account takeovers, business email compromise, unauthorized logins, and more. With 24/7 expert-led SOC.
Email & collaboration security
Powered by leader in email security, Check Point’s industry-leading AI, Email Security blocks threats before they reach the inbox, so your employees can do what they do best - work.
Security awareness training
Engaging, expert-backed, personalized phishing simulation and training content built on real-world threat intelligence and created by Emmy® Award-winning animators to reduce human risk and build a strong security culture. Training built on threat intel from 5M+ endpoints and 11M+ identities 98% completion rate for learners who start assignments
Data backups and recovery
We backup your data and recover when required.
Vulnerability management
End-to-end vulnerability management, including risk assessments and continuous scanning. Includes Internal Vulnerability Scans, External Vulnerability Scans, Application Baseline Scans, Attack Surface Scans, Active Directory Scans, Compliance Scans, Firewall Scans, Web Application Scans.
Managed EDR
Managed EDR doesn't just watch your endpoints—it’s a complete solution. From the second a threat appears until it’s eliminated, we handle everything. You get 24/7 continuous protection, detection, and response that disrupts and remediates threats. Industry-leading 8 min MTTR.
Immutable and offline data backups
We provide a second Immutable copy of backups. Offline, tamper-proof backups ensure that your data stays safe, recoverable and ransomware resistant. Regular recovery drills prove you’re always ready.
Get started within a day
From your first conversation with us to the moment your teams tarts noticing the difference. here is what the journey looks like.
Start with conversation with our senior technical team headed by our CTO Matt McGregor. No sales pitch. We ask about your current IT setup, your security posture and your business. You ask us anything you want. By the end, you’ll have an honest view of where you stand and whether Protozoon is the right fit.
If we’re a good match, we conduct a thorough assessment of your existing environment - infrastructure, security, vulnerabilities and gaps. You receive a clear proposal outlining exactly what we’d put in place, what it costs and what changes on day one.
Core security monitoring begins immediately and your team has access to our helpdesk straight away. Over the first few days, we work through the remaining layers systematically. Backups are configured and tested. Endpoint protection is rolled out across your devices. Staff awareness training is scheduled and introduced. Security policies are reviewed and applied. Within a short period your full multi-layered security environment is active.
We will start by getting your environment to best-in-class IT standards as quickly as possible. Full audit and assessment of the existing environment Infrastructure standardisation against best-practice IT policy and controls agreed and implemented Device, cloud and application management configured Microsoft 365 and Google Workspace optimisation Initial vulnerability testing Roadmap established and agreed for continuous operations.
Every customer has a dedicated engineer who will learn the environment and lead the onboarding and continuous operation with full responsibility for improvement. They will work proactively at addressing root causes of any issues. They are the primary point of contact for strategic IT decisions, escalation and security management.
Defending, managing and improving IT environment continuously. Proactive execution of agreed roadmap 24/7 SOC monitoring and unlimited incident response Continuous monitoring of identity, network, cloud, endpoints and email Fast Issue resolution and proactive detection Ticket resolution and change management Ongoing vulnerability and security posture management and remediation Strategic reviews and reporting Technology and architecture recommendations as the business grows and changes.
What working with us actually looks like
From the moment a new member of staff joins your business to the moment a device is decommissioned, from a routine support request to a 3 am cyber alert, Protozoon is with you. Here is what that looks like in practice.
Helpdesk Operations
Fast, human support. From people who know your environment.
✓ Speak to an engineer directly: Call us and you’ll speak to one of our experienced engineers straight away - not a call centre, not a ticketing queue. Email us and we’ll respond and resolve. Our average response time is 35 minutes, and 75% of issues are dealt by our Phone Helpdesk support team.
✓ Device ordering andsetup in 3 days: Need a new laptop orworkstation? We order, deliver and fully configure it within three working daysof your request. Your new team member arrives to a device that is ready,secured and set up with everything they need.
✓ New staff onboarding: We create user accounts, configure access to theright applications and systems, and make sure every new member of your team isproductive from day one. No waiting around. No IT backlog.
✓ Leavers and device transfers: When a member ofstaff leaves or needs a replacement device, we handle the full process —revoking access, securing data, decommissioning or reassigning the devicecleanly and securely.
Device, Network & Server Management
We watch over your entireenvironment, so you don’t have to.
✓ Continuous device monitoring: Every device on yournetwork is monitored by Protozoon. We track performance, apply security patchesand firmware updates, and flag issues before they become problems your staff notice.
✓ Network and server oversight: Your networks and servers are managed and monitored on an ongoing basis. We maintain visibility across every site - office, remote location or hybrid setup - and act on any anomalies immediately.
✓ Proactive not reactive: We don’t wait for aticket. Our monitoring means we often know about an issue before you do and in many cases, we’ve already resolved it before it reaches your team.
Cyber Security Operations
Fast, human-led response. From people who know your environment.
✓ Policy setup and implementation: We work with you todefine the right security policies for your organisation - access controls, password standards, acceptable use, and more - and apply them consistently across your environment.
✓ Environment assessment and monitoring: We assess your full environment when we onboard you, identify vulnerabilities and close gaps. From that point, continuous monitoring via our 24/7 SOC keeps watch forthreats around the clock.
✓ Alert response with human judgement: When our systems flag an alert, we don’t just send you an automated notification. We investigate it, assess the risk and contact the right people in your organisation to verify or act. No alarm fatigue. No false positives left unexplained.
✓ Phishing simulation and awareness training: Monthly training and realistic phishing simulations keep your staff sharp. Management reports show you exactly how your team is performing and where attention is needed. Your people become your Human Firewall.
Backup, Recovery & Ransomware Protection
Your data protected — tested,monitored and ready when you need it.
✓ Backup setup and monitoring: We configure your backupsolution, monitor it on an ongoing basis and alert you to any issues. Youalways know your data is being protected — you never have to wonder.
✓ Regular recoverytesting: A backup that has never beentested is not a backup you can rely on. We test your recovery process regularlyto make sure that if the worst happens, restoration is fast, clean andcomplete.
✓ Immutable backups against ransomware: As an additional layer of protection, we implement immutable backups, stored in an isolated environment that ransomware can't reach, encrypt or delete. Even if an attack succeeds in encrypting your live environment, your data remains intact
Compliance Service
Fast, human-led response. From people who know your environment.
✓ Policy setup and implementation: We work with you todefine the right security policies for your organisation - access controls, password standards, acceptable use, and more - and apply them consistently across your environment.
✓ Environment assessment and monitoring: We assess your full environment when we onboard you, identify vulnerabilities and close gaps. From that point, continuous monitoring via our 24/7 SOC keeps watch forthreats around the clock.
✓ Alert response with human judgement: When our systems flag an alert, we don’t just send you an automated notification. We investigate it, assess the risk and contact the right people in your organisation to verify or act. No alarm fatigue. No false positives left unexplained.
✓ Phishing simulation and awareness training: Monthly training and realistic phishing simulations keep your staff sharp. Management reports show you exactly how your team is performing and where attention is needed. Your people become your Human Firewall.
Frequently Asked Questions
An approach where every aspect of IT management is built around robust security measures, ensuring threats are proactively addressed and compliance is maintained throughout.
Compliance demonstrates to customers, partners, and regulators that your organisation follows industry standards and legal requirements, building trust and reducing the risk of fines or reputational damage.
Our portfolio covers PCs, Macbooks, servers, and optionally, mobile devices, using Microsoft InTune (MDM) and mobile device management add-ons.
Scanning reveals weaknesses before attackers can exploit them, allowing you to patch and fortify your systems while maintaining compliance.
SIEM collects and analyses security events, supporting compliance and incident response. It is often required for cyber insurance and demonstrates your commitment to monitoring threats.
We start with a security assessment, deploy agents to your devices, and implement our Cyber protection packages so your organisation is protected quickly and efficiently.
Our Security Operations Centre (SOC) monitors your environment round-the-clock, investigating alerts and remediating threats as they arise.
Secure backups ensure your data can be restored in the event of a ransomware attack, allowing your business to recover quickly and avoid costly downtime.
Yes, our SASE and mobile device management offerings provide secure, compliant connectivity and protection for distributed teams.
Our SOC team investigates, responds, and remediates threats immediately, keeping your organisation safe and informed.
Ready to begin your safe digital journey?
Book a 30-minute call with our CTO. No sales pitch, just an honest conversation about your business and how we can help.